1.How long will it take for my order to be processed and delivered?
Once you have submitted the order, it will normally take 2-3 working days for us to process the order and please allow 7-23 working days for delivery via China Post, Hong Kong airmail or Express Mail Service, we do not offer overnight shipping at this time.
2.How can I check the status of my order?
You can login into your account and check the status of your order in the past. If you have any problem, please contact us via email.
3.How much shipping will be charged for each order and how can I track my parcel online?
The tracking number would be sent by email once the items have been shipped. No matter how many items you purchase per transaction.
4.What should I do if I never received the shipment?
After we provided the Tracking Number and the links, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.
5. Is it safe to order on HOBBYCOOL.com?
Yes, don't worry about it! It is safe to order on HOBBYCOOL.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping on HOBBYCOOL.com is 100% safe. All the payment process is done by MateCharge, which is known by its top security and anti-fraud systems. None of your credit-card details will be revealed.
6. How do I order on HOBBYCOOL.com?
Ordering on HOBBYCOOL.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
7.Do you ship your items worldwide?
We ship all our items to most of areas in the world, but some countries and areas cannot track their order on line, although there is also a tracking number provided. Those countries that are not list on our shipping instructions cannot track the order on line
8.What if I need extra help or advice about my purchase?
If you need any assistance on your purchase, you may clicIf you need any assistance on your purchase, you may click, then fill in the form, including your name, email and questions and submit them
9.What kind of currency do you accept?
At present, we accept GB pounds Euros, Euros, Canadian Dollars, Autrilian Dollars and US dollars.
10. How can I make returns or exchanges?
You can contact us by email. As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them, accompanied by a sales receipt.
11. Things are usually cheaper if they are bought in bulk. Are they?
Yes, for wholesale and drop ship orders, prices can be negotiable.