30-Day Money-Back Guarantee for Any Reason, and 12-Month Warranty for Quality-Related Issues
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND for all orders placed on Hobbycool.com
1. What isn’t covered by the warranty?
● wrong item purchases
● Change-mind purchases
● Improperly operated devices
● Lost or stolen products
● Purchases made over 12 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please contacts us by email at firstname.lastname@example.org to submits a Return or Exchange request
4. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.